FAQ's

Questions, answered...

Frequently asked questions

Session FAQ's

WHAT HAPPENS AFTER MY SESSION?


After your session you will be emailed a private gallery code within 10 business days. You will be able to view all your session previews, portrait packages and specialty products.




CAN I RESCHEDULE MY APPOINTMENT?


You can reschedule online at least 24 hours in advance. If you're booked for a Senior Experience, Environmental Session, Barnyard Session or Two wheels-Four wheels we require cancellations made a day before.
*Cancellations made on the same day are subject to a $25 fee.*




CAN I RESCHEDULE MY AUTO-BOOKED APPOINTMENT?


Yes! We automatically book all seniors an appointment to ensure you meet your high school deadline. If you cannot make the pre-scheduled session you can reschedule by clicking the above button "Book Appointments" or call our studio for assistance. Reschedules cannot be done by email.




WHAT IF I DON'T LIKE MY PICTURES?


We want your senior portraits to be the best! Retakes are available with normal session fees. If you are retaking your yearbook portrait for your schools yearbook, this must be done before your yearbook deadline!




DO I NEED AN APPOINTMENT TO TAKE MY PORTRAITS?


Yes, we are appointment based. To book an appointment either go online or call our studio.




WHO CHOOSES MY YEARBOOK PICTURE?


You are your best critic, so the choice is yours! You may choose and change your yearbook pose online! Make sure this is all done BEFORE your session deadline set by the school




WHAT SHOULD I BRING TO MY SESSION?


Bring payment for your session and the required clothing below. These items will NOT be provided in order to limit person to person contact.
Drape: Bring a spaghetti strap or strapless top and have your hair and makeup done before you arrive. There will be a short period of time you are able to touch up before your session begins.
Tux: Bring a plain white t-shirt.
Please refrain from using shiny hair gel. For additional session options please bring your own clothes and any jewelry you wish to wear.




WILL MY HANDS BE SHOWN IN THE CAP AND GOWN PICTURES?


Yes, please arrive with your nails groomed or polished. No retouching is available for chipped nail polish.




WHAT SHOULD I WEAR FOR A CAP AND GOWN CASUAL SESSION?


Ladies it is important that you wear attire that cannot be seen from the knees down. Skinny jeans should be avoided as they cannot be rolled up above the knee. If possible, bring a pair of shorts!




WHERE DO I GO FOR MY SENIOR PORTRAITS?


Senior portraits are taken at our studio NOT your school. Please arrive 10 minutes early to complete the required check in prior to your session.

Please note- Book your session with enough time, we can not control whether the session will take longer or not.




WHAT IF I BOOKED FOR A LARGER SESSION BUT WANT TO DOWNSIZE?


If you are booked for a longer session and wish to downsize your session we require these changes to be made 24 hours in advance. Please call us to make the necessary changes.




WHAT IF I DON'T LIKE THE REQUIRED YEARBOOK ATTIRE?


Your school sets the guidelines for your yearbook attire. If you wish to be in your school's yearbook you MUST be photographed in the required attire.




DO YOU OFFER OFF- SITE SESSIONS?


Yes! Please call our studio for more information




YOUR SESSIONS INCLUDE THE CAP AND GOWN TRADITIONAL, DO I HAVE TO BE PHOTOGRAPHED IN THAT ATTIRE?


No. However each session comes standard with the yearbook attire and cap and gown. If you wish to not be photographed in the cap and gown there are no discounts or attire changes.




CAN I BOOK A FAMILY PORTRAITS SESSION DURING THE SAME TIME AS MY SENIOR'S SESSION?


Unfortunately not. If you wish to book a Family session with us please call our studio and we will be more than happy to assist you!

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DO YOU RETOUCH BRACES?


We do not retouch braces as it appears to look unnatural. If your braces are being removed before your school's deadline we recommend waiting. If they are not being removed before your deadline you can be photographed for the yearbook and schedule another session later for personal use.




WHAT IF I DO NOT WANT TO ORDER ANY PICTURES AND ONLY TAKE MY YEARBOOK PORTRAIT?


If you wish to not order any portraits or take any additional sessions you can opt for a Yearbook Only Session. This is a free session in which only 3-4 pictures will be taken. You will choose your yearbook portrait that day and we will submit it to your school for you. Please know, no images will be available for you to view or buy. If you wish to purchase any portraits you would either schedule a regular session or you can opt to pay the session fee later.




WHAT ARE THE OPTIONS FOR A FAMILY PORTRAIT SESSION?


We offer 3 different options for a Family portrait session. We have in studio photographed on a white wall, outdoors at Vasona Lake Park or off-site location options available. Please call our studio for more information on pricing and availability.




DO YOU OFFER HEADSHOTS?


Yes we do. Please call our studio for more information! We offer off-site as well. Additional costs apply.




ARE MY PICTURES RETOUCHED?


Your proofs you receive are not retouched. Basic retouching will be done upon ordering and for your yearbook picture. Basic retouching is: fly-away hairs, color correction, cropping, and skin blemishes. Any special retouching is at an additional cost. Please call for more information.




DO I GET TO CHOOSE HOW I VIEW MY PROOFS?


No, all proofs are available online after your session. You will be emailed a private code 10 business days after your session




WHEN IS THE BEST TIME TO BOOK FOR AN ENVIRONMENTAL SESSION?


If you are booking an environmental session over the summer we recommend booking in the morning. This refrains from shiny faces from makeup or reflection on your face.




DO I GET TO CHOOSE HOW I VIEW MY PROOFS?


Yes, you will be asked to fill out paperwork during your check-in which gives you two options to pick from.

Option 1 allows you to receive a Senior Portfolio Book which has everything you need to know about ordering as well as all the proofs to view. This also gives you online access to view and order online. The Portfolio Book is yours to keep!

Option 2 allows you to receive a Senior Portfolio Book with your online access code AND printed 4x5 previews. This options requires a $50 deposit due at the time of check-in and will go towards a portrait order. Previews are required to be returned to our studio any unreturned previews are subject to a forfeited deposit.




ARE YOU OPEN SATURDAYS FOR APPOINTMENTS?


We are open select Saturdays. Please call our studio for more information.

** Saturday appointments are highly requested and book up fast. If you wish to have a Saturday date we recommend booking a few weeks or more in advance.




WHEN DO WE GET TO SEE PACKAGE PRICING?


You will receive this information within 10 business days after your appointment.





Senior Ordering FAQ's

WHERE ARE THE POSE NUMBERS LOCATED?


Pose numbers are located under each image online.




CAN I GET A DIGITAL COPY OF MY IMAGE(S)?


Yes you can. This is available in any of our Premier Portrait Packages or as an option to add to any package ordered or as Ala carte. Please refer to page #14 in your portfolio book.




CAN I HAVE MY PORTRAITS MAILED HOME?


Yes, shipping fees apply. Please call the studio if you wish to add shipping to an existing order.




WHEN ORDERING ANNOUNCEMENTS CAN I PROVIDE MY OWN IMAGES AS WELL?


Yes! Personal images must be on a CD cropped as 8x10 at 300DPI.




DO YOU OFFER FRAMING SERVICES?


We will gladly frame your portrait if your purchase of portraits and frames is through us.




HOW LONG WOULD IT TAKE IF I RE-ORDERED MORE PORTRAITS?


Re-orders take 7-10 business days if ordered from the same poses. New poses ordered will be standard production time which takes 4-6 weeks.




WHAT IS A UNIT?





WHAT IS THE DIFFERENCE BETWEEN PEBBLE AND LINEN?


Pebble finish has a light bumpy texture that will be on all of your images. The linen finish has a canvas-like texture on all of your images.




CAN I ORDER PREVIEWS WITHOUT A PACKAGE?


No, previews are available for purchase with a package purchase first. Previews are printed 4x5 unretouched without the watermark.




CAN I JUST BUY ALA CARTE?


Yes! Please refer to page #17 for individual portrait pricing.




WHAT IF MY PORTFOLIO BOOK IS DAMAGED HOW CAN I VIEW MY PROOFS AND ORDER?


If your portfolio book is lost or damaged and you would like another portfolio printed, we can certainly do that for you however there is a reprint and shipping cost applied. Please call the studio for all inquiries. Your second option would be to call our studio for your online gallery passowrd. All information provided in your portfolio is available online with your private gallery password.




WHERE IS MY YEARBOOK POSE LOCATED?


Your yearbook pose choice is located on the front cover of your portfolio book or on page #5 in your session previews on the top left hand corner.




WHAT IS AN EXTRA POSE?


An extra pose is any additional poses you wish to add to your package. Each package comes standard with their maximum poses you are allowed to use. If you wish to add another pose outside of what is included there is a $15/pose fee that will need to be applied.




HOW CAN I ORDER MY PORTRAITS?


You can order either online using your private gallery password located in your portfolio book or by visiting our studio for one-on-one help.




DO SIGNATURE WALLETS INCLUDE ACTUAL WALLETS?


No, signature wallets is only a cost that will apply your student's first name and grad year on existing wallets. You cannot only purchase signature wallets without ordering wallets as well.




WHAT WOULD BE CONSIDERED SPECIAL RETOUCHING?


Special retouching includes scar removal, shiny faces, teeth whitening, glass glare, dirty feet, clothing/background adjustments, hair gaps or hair gel removal. Please refer to your portfolio book on page #24 for more details.




WHEN SHOULD I PLACE MY ORDER?


If you would like to have portraits before graduation you must allow 6 week processing time. If you are ordering announcements; the general rule of thumb is 6 weeks processing time + 2 weeks to label and mail + 4 weeks (minimum) advance notice to your friends and family = 12 weeks! Save the stress and order early!

*We do offer a rush service for our customers who need their portrait packages prior to the normal processing time. Additional costs apply. Please contact us for details.




CAN I EXCHANGE UNITS IN MY PACKAGE FOR OTHER UNITS OF MY CHOICE?


Unfortunately not. All of our pre-existing unit packages are as is. If you want certain units we offer 5 packages that allow you to build your own package. Please refer to Page #15-16 in your portfolio book for our package options.




WHEN DO YOU START PROCESSING ORDERS?


Orders will not be processed until at least 50% of your order total is paid.

If you paid for shipping and have a balance due, orders will not be shipped until the full balance is paid. **We do not ship to PO Boxes





 

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